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4.4Disappointing servicesWe were a group of 5 adults and 1 kid coming in on NY day noon for lunch. We ordered 4 sets and one main - the waitress took them as 5 separate mains. So when the first dish came after 20 mins we told them we ordered sets and they rushed to get the sides for those 4 sets. My wife's set - unagi rice - was not delivered after 35 mins of ordering and i learnt upon asking that they just ran out of unagi! No bell for private rooms so no service call. 3 cold teas and 2 hot became to 2 cold and 3 hot. 2 diet coke became one. And my wife got to eat after 45 mins of ordering her unagi set (ran out) and tempura plate (made from 35th min upon reminding). Still the final bill included the unagi?! I saw a lot of japanese customers sitting at the bar and i assumed that they had nowhere else to go (not because they are regulars of the restaurant). For a place with this name in a Japanese mall it was a hugely disappointing experience. On the bright side, food was decent and did not break my bank! ...Xem thêm
14 bình luận đã chia sẻ
| Tiêu chí |
|
|
| Vị trí |
|
7.9 |
| Giá cả |
|
6.3 |
| Chất lượng |
|
8.4 |
| Phục vụ |
|
7.1 |
| Không gian |
|
7.9 |
